Troubleshooting (MATLAB Installation Guide for Windows)

MATLAB Installation Guide for Windows

Problems During Installation

This section provides answers to some problems commonly encountered during installation.

Note If the installer appears to hang, you may want to turn off any virus checking software you are running on your system and restart the installer.

Unable to Start the Installer: Missing Java Class File

The installer requires the Microsoft Java Virtual Machine (JVM). When the installer starts, it checks to make sure you have the version of the JVM that it requires. If it detects that you do not have the version it needs, it prompts you to install it and exits.

Sometimes, your system may have some of the correct JVM files but not all of them. In this case, the installer starts but displays this error message.

Unable to start the application - the class file could not be 
loaded.

To solve this problem, run the Microsoft JVM installer (msjavx86.exe) that is included with the MATLAB package in the \MSutils subdirectory of the top-level CD directory. If you are running the Japanese version of Microsoft Windows, run jmsjavx86.exe.

Invalid Personal License Password

During installation, you must enter your PLP. If your PLP is invalid, you cannot continue with the installation. Check that:

You entered your PLP in the Personal License Password dialog box. Do not confuse your License Number with your PLP. A PLP is a series of five-digit numbers, prefixed by a 2-digit release code, such as:

```
13-12345-12345-12345-12345
```

You have a current PLP. PLPs are version-specific. Do not use an old PLP with a new version of MATLAB.

For information about troubleshooting License File issues, see License File.

License File Could Not Be Updated

You can receive this error message when you are using the installer to update your licenses. (This installer option is available on the More Options... dialog box.)

There are two reasons why you received this message:

The license file (license.dat) in the $MATLAB\bin\win32 directory is invalid.
You have multiple valid license files in the specified directory (e.g., demo.lic and license.dat).

Failure Overwriting an Existing Toolbox

Stop any versions of MATLAB or a toolbox that may be running before attempting to run the installation procedure.

Troubleshooting License Manager Error Messages